About Jumeirah and Jumeirah at Etihad Towers:
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
The business, social and gourmet hub of Abu Dhabi, Jumeirah at Etihad Towers offers a relaxed and bespoke urban lifestyle experience based on personalised care, craftsmanship, and a passion for unique culinary experiences. Located on the shores of the Arabian Gulf, the 5-star luxury city hotel spans 66 floors and includes 382 guest rooms and suites of refined elegance offering the latest technology and stunning Corniche and coastal views. The hotel features a Club Executive Lounge, 199 serviced residences, ten restaurants and bars including the signature restaurant Li Beirut, Talise Spa, Six P Gym, and one of the largest and most sophisticated hotel conferencing centres in the capital. Jumeirah at Etihad Towers was developed under the patronage of His Highness Sheikh Suroor bin Mohammed Al Nahyan’s Projects Department.About the Role:
An opportunity has arisen for a Team Leader to join our Food and Beverage department in Jumeirah at Etihad Towers. The main duties and responsibilities of this role are:
Supervises effectiveness of workflow and sequence of service during service periods and provides constant hands-on support.
Supervises closely and monitors the cashiering function of the outlet to ensure compliance with Jumeirah Cashiering Procedures.
Monitor customer satisfaction and respond to customer feedback and complaints ensuring all procedures for CSI and Compliant Handling are followed.
Inform Head Waiter/Assistant Manager of any complaints, negative feedback from guest and concerns about colleague satisfaction of colleague performance.
Actively use the database of customer details / history to assist in guest recognition.
Advice the Head Waiter/Assistant Manager of any improvements needed in relation to restaurants operation including updates to the task list or addition / deletion of task lists.
Supports the Head Waiter/Assistant Manager in conducting performance evaluation of colleagues, training of colleagues, guidance, coaching and counselling of colleaguesQualifications
About the you:
The ideal candidate will have the following experience and qualifications:
College Diploma or Equivalent in a hospitality related fieldCommunication skills
Good command of English
One year experience in a similar roleAbout the Benefits:
This position offers a highly competitive salary and package which includes; fully furnished shared accommodation/live out allowance, free transport to and from your place of work if company accommodation provided, uniform, laundry services, meals during working hours, bi-annual flight ticket allowance, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates