Dubai, United Arab Emirates
DESCRIPTION

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers what they want - low prices, vast selection, and convenience - Amazon continues to evolve as a world-class e-commerce platform.

With the acquisition of Souq and its affiliated businesses, Amazon is rapidly expanding its presence in the Middle East and North Africa. We are looking for a dynamic and accomplished Senior Program Manager to own and manage 3P Seller Reimbursements in the region. In this position, you will guide our thinking on Seller reimbursements, build reimbursement policies and relevant product and program solutions. In addition, you will manage a team of Credit Operations investigators to help you execute reimbursement programs in the region. You will own driving executive agreement and implementation of reimbursement policies and operational processes for the 3P business.

You are expected to support the business through the development of metrics and reporting solutions, data review and in-depth analysis. You will be responsible for building out the tools for analysis and data visualization as well as the processes to inform our business decisions, particularly for the new programs we are launching now. You will represent this domain across in meeting and reviews across all levels of leadership and will be able to influence executive decision-makers.

The ideal candidate has

· Atleast 5+ years of experience in retail, ecommerce, consumer goods space OR 5+ years of experience in managing business for P2P transactional platforms

· An independent self-starter who thrives in connecting people and ideas and has a strong entrepreneurial drive.

· Ability to define efficient and scalable processes that balancing customer expectations and Amazon costs

· Strong negotiation abilities and financial acumen, a high degree of ownership and integrity, and a high attention to detail.

· Excel at communication and are comfortable with playing a lead role in a highly visible organization.

· Ability to influence executive decision-makers, helping them to understand the proposition of the used and open box business.

· Proven ability to work with global cross-functional teams and outside partners to drive growth and process improvement for your business.

· Is able to manage multiple competing priorities smoothly

BASIC QUALIFICATIONS

· Master's Degree in Business or Operations Management

· 5+ years of experience in managing liquidation and related value recovery services in the retail, internet, consumer goods in the B2C or B2B domain.

· Demonstrated ability to deliver both strategic and tactical results

· Strong quantitative and qualitative analytical skills, excellent attention to detail and good business judgment

· Ability to think strategically, gather and interpret data, and make business recommendations to senior stakeholders in the organization

· Proven experience in managing, building and developing a high performance team

· Strong oral and written communication skills in English (including experience reviewing results with senior management and working in a global team setting)

PREFERRED QUALIFICATIONS

The ideal candidate has

· Minimum 5+ years of experience in retail, ecommerce, consumer goods space OR 5+ years of experience in managing business for P2P platforms

· An independent self-starter who thrives in connecting people and ideas and has a strong entrepreneurial drive.

· Ability to define efficient and scalable processes that balancing customer expectations and Amazon costs

· Strong negotiation abilities and financial acumen, a high degree of ownership and integrity, and a high attention to detail.

· Excel at communication and are comfortable with playing a lead role in a highly visible organization.

· Ability to influence executive decision-makers, helping them to understand the proposition of the used and open box business.

· Proven ability to work with global cross-functional teams and outside partners to drive growth and process improvement for your business.

· Is able to manage multiple competing priorities smoothly