Dubai, United Arab Emirates
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Performance Data Analyst (UAE National)

Job Req ID: 84862

Posting Start Date: 21-May-2020

Location:

Dubai, Dubai, United Arab Emirates

Contract Type: Full Time

Job Description:

Performance Data Analyst

Make a difference every day

The Job Opportunity

The purpose of this position is to assist the System Performance Manager in carrying out data analysis of all aspects of Systems Integration, asset performance, Serco Dubai Metro maintenance and KPI accomplishment performance.

Key accountabilities
  • Assist the System Performance Managers in failure management tracking by
  • monitoring and analyzing the system performance data generated from the maintenance management system (MMS), operations control system (OCS) and other diagnostic and tracking tools of the Dubai Metro railway;
  • Work closely with other performance data analysts to collate system performance data, undertake data cleansing, carry out data analysis, and prepare system failure analysis and key performance indicator (KPI) reports (on daily, weekly, bi-weekly and monthly basis);
  • Assist the System Performance Manager in preparation of the RAMS monthly report
  • Gathering failure reports and producing distribution graphs and trend analysis reports;
  • Awareness of the Integrated Management System and the content of the Health, Safety, Quality & Environment and Information Security Policy Statements;
  • Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above;
What we are looking for in our candidates:
  • Practical knowledge and understanding of Structured Query Language (SQL), and SQL Server Management Studio (SSMS)
  • Excellent numerical and PC skills including the use of MS Office (Excel, Word, Access Database etc.), incorporating Excel formula, macro and VBA functions
  • Highly motivated and flexible to be able to work in a time-sensitive environment and respond quickly and effectively to unanticipated high workloads, events and emergencies;
  • Good written and verbal communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
  • Strong organizational skills, detail oriented, and the ability to handle multiple priorities
Specific requirements
  • A minimum of 1 year, preferably 2 years, of work experience as data analyst, system analyst or as an information analyst;
  • Knowledge and experience of KPI reporting;
  • Working knowledge of statistical and numerical analysis and technique in addition to performance analysis, preparations of maintenance procedures and instructions, safety and quality plans and procedures;
  • Knowledge and application of Maintenance Management System (MMS), preferable IBM Maximo, and Operations Control System (OCS) for data analysis;
Working with Serco

At Serco, not only is the nature of the work we do important, everyone has important role to play.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Join Us

Take pride in what you do

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. To view all internal opportunities, log into MyHR online.

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