Dubai, United Arab Emirates
The group maps out where we're going, what that means, and what it looks like.

Design & development translates strategies into experiences plans & projects.


· You will be responsible for driving baggage and cargo designs, including improvement and innovation, in a drive to developing a world class customer experience for Dubai Airports.

· You will ensure that Dubai Airports future vision and plans have service proposition and design innovation solutions that will elevate its market position and work positively towards a world leader for airport customer experience and innovation.

· A core role will be to design baggage and cargo solutions that improve asset productivity and customer outcomes. Developing compelling customer requirements through to developing tangible baggage & cargo concepts



· You will be educated to Degree level or equivalent in industrial engineering / architecture engineering / engineering management, with an expertise in customer experience or product design. It is expected that you will have been in a similar role between 5 to 10 years.


Along with the experience design, contribute to the formulation and implementation of Development Unit's strategy, plan & manage the design strategy function budget.

You should also have:

· Application of new technology in an operational and commercial environment.

· Comprehensive knowledge of all aspects of airport operations.

· Understanding of the end to end aviation industry supply chain.

· Excellent stakeholder management skills.

· Experience in working with diverse cultural groups.



We're going to become the best airports in the world. How? Because we deliver exceptional customer experiences through innovative and agile service propositions. We make a significant impact on our industry and the rest of the world. And we're central to Dubai's future as a global hub.

Our business is built on the brilliant ideas and unwavering dedication of our people. Together, we're shaping Dubai and truly connecting the world. For you, it means the chance to grow, challenge and innovate in a fast-paced, diverse, international environment. You'll break boundaries and deliver exceptional every day. You'll think big and act boldly. Most important, you'll create amazing airport experiences for millions of people, and reinvent them for millions more.