e-Commerce Manager is a point of contact for all things social, including Online Reputation Management, content, strategy, and the daily upkeep of active social channels.What will I be doing?
- Ensuring all negative TripAdvisor reviews (1-3 reviews) are responded to and providing respective departments with operations insights
- Setting up and managing your hotel’s social media accounts and replying to guests’ comments and reviews in a timely manner
- Incorporating social media into your hotel’s marketing strategy and into all marketing campaigns as deemed appropriate
- Being aware of communications from the Hilton Social Team when it comes to crisis communications, announcements and social media recommendations
- Following enterprise and brand guidelines and best practices to optimize your social media presence, while paying close attention to legal guidelines
- Posting on each social media channel at least once per month in order to keep channels active and consistent
- Empowering your guests or unfamiliar travelers with resources and information about your property and local area
Qualifications What are we looking for?
A e-Commerce Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Excellent communication skills
- High level of IT skills, including Excel, PowerPoint, and Word
- Proactive approach to meeting deadlines and targets
- Excellent organizational and administration skills
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a sales role
- Relevant degree, in a sales or business discipline, from an academic institution
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!